M&G

UI DESIGN // 2025

BRIEF

M&G had recently de-merged from Prudential and so decided on a full scale rebrand, as a way to reintroduce themselves to the world and encourage younger people to become members.

With this came a complete website redesign for both the adviser and customer sites. This new site needed to look modern and inviting, whilst still remaining trustworthy and timeless.

SOLUTION

Collaborating with an agency, we first ran tests on the user journeys and the colour palette. We then worked in design sprints to rebuild the website from scratch.

This involved building a design system from an atomic level up.

  • Starting with variables and tokens - such as colour and font sizes

  • Then moving to core components - like buttons and tooltips

  • Then to larger more complicated components - such as banners, cards, tables and calculators

  • We would then build page templates

The website also had to be WCAG 2.2 AA compliant by law, which we prioritised at every step. This was a huge uplift, given that the site was not accessible beforehand.

customer journey test

Colour palette test

Design system Tokens & variables

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Design system components

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Results & learnings

The user testing was highly insightful and we could now make decisions about colour (a more muted palette built trust with our audience) and how our customer journeys were built (more seamless to give them the information they need to find a financial adviser).

The design system was also built successfully in that it's AA compliant and Developer friendly. By bringing devs into the conversation early we created clear documentation to accompany every component to help them build everything.

I learnt so much about design systems, user testing and accessibility throughout this process. Working in design sprints was the perfect way to stay on track with our timeline and I'm so proud of the overall outcome.