INTRANET

UX DESIGN // 2024

CLIENT

Big Red is an independent advertising agency based in Melbourne, with a working team of 50-70 employees.

BRIEF

Employees weren’t interested in using the intranet – the online employee handbook – even though it contained essential information like upcoming events, professional resources and contact details. It was cumbersome and unattractive.
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It was also a chore to update the intranet from the back end. This meant content was often out of date, with Christmas-themed staff pictures sometimes lasting into February!

SOLUTION

The intranet isn’t just an information dump. It’s a community hub.

I designed a new intranet that’s user friendly with clear navigation pathways and strong visual hierarchy. I added little rewards – like fun GIFs and dynamic text – to encourage employees to keep checking in.

And I built the new intranet as a prototype in Figma so it’s easy for anyone to update – not just developers.

I pitched my new intranet to the CEO and CDO, and was delighted when they bought it with no changes!

Link to intranet

home page

onboarding page

employees page

Hiring page

Results & learnings

This project saw a massive increase in employees using the new intranet. It became a exciting place for people to go for information, rather than a frustrating user experience. I have countless stories of people telling me how much easier it is to use and that it's just more fun than what came before it. I was able to unburden a developer of time consuming updates and train our operations manager in how to make updates going forward. This is by far the most creative I’ve been on a project, because it was completely proactive and self led. I was met with only positive feedback from the CEO and CDO who backed my design entirely.

Virign
Australia

MEDIBANK
Fiona Sanderson
Linkedinemail